Customer Support Team Leader
The main job
- management of the customer service team
- supervision of the process of resolving customer complaints
- support in resolving internal blockages
- support in implementing technical changes and development projects
- improving internal company processes
- participation in audits
- processing relar reporting and KPI
We expect
- Secondary school/University education in a technical or chemical field
- active knowledge of English is a condition
- driver's license B
- experience in the quality is a condition
- knowledge of ISO 9001 (IATF 16949 - advantage)
- knowledge of resolving discrepancies through an 8D report is an advantage
- basic knowledge of search for solutions of disagreement through 5WHY, Ishikawa an advantage
- independence, responsibility, active approach to work
- willingness to learn new things, ability to think technically and logically
We offer
- place of work: Planá nad Lužnicí
- stable international company
- motivating financial evaluation
- professional development and education
- 5 weeks of holiday
- MultiSport card
- English language courses
- flexible working hours
- contribution for pension insurance
- companies canteen
Contact us
Entry
Immediately
Shift
Flexible working hours
Employment
Permanent
Place of work
Planá nad Lužnicí (Jihočeský kraj, ČR)
Employer
SILON CZ s.r.o.
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