Customer Support Team Leader

The main job

• management of the customer service team
• supervision of the process of resolving customer complaints
• support in resolving internal blockages
• support in implementing technical changes and development projects
• improving internal company processes
• participation in audits
• processing regular reporting and KPI

We expect

• Secondary school/University education in a technical or chemical field 
• active knowledge of English is a condition
• driver's license B
• experience in the quality is a condition
• knowledge of ISO 9001 (IATF 16949 - advantage)
• knowledge of resolving discrepancies through an 8D report is an advantage 
• basic knowledge of search for solutions of disagreement through 5WHY, Ishikawa an advantage
• independence, responsibility, active approach to work
• willingness to learn new things, ability to think technically and logically

We offer

• place of work: Planá nad Lužnicí
• stable international company
• motivating financial evaluation
• professional development and education
• 5 weeks of holiday
• MultiSport card
• English language courses
• flexible working hours
• contribution for pension insurance
• companies canteen