Specialist of Customer Support

The main job

• dealing with customer complaints, analysis of causes, design and implementation of solutions
• analysis and resolution of internal complaints, production support in case of quality problems
• active participation in continuous improvement projects
• customer visit and problem solving support
• management of commercial technical documentation and participation in the implementation of specific customer requirements
• participation in the development of new products
• active participation in material tests at the customer
• cooperation with other departments within the company
• participation in fairs and exhibitions

We expect

• Secondary school/University education in a technical field - also suitable for graduates
• active knowledge of English is a condition, other language is an advantage
• basic knowledge of ISO 9001 (IATF 16949 - advantage)
• knowledge of resolving discrepancies through an 8D report is an advantage 
• basic knowledge of search for solutions of disagreement through 5WHY, Ishikawa an advantage
• experience in the field of quality plastics or automotive industry is an advantage
• independence, responsibility, active approach to work
• willingness to learn new things, ability to think technically and logically

We offer

• place of work: Planá nad Lužnicí or Prague
• stable international company
• motivating financial evaluation
• professional development and education
• 5 weeks of holiday
• MultiSport card
• English language courses
• flexible working hours
• contribution for pension insurance
• companies canteen